Terms and Conditions
We accept orders by mail or online. (We do not accept orders by phone.) Checks and money orders should be made payable to ASEBA and denominated in U.S. dollars. Secure online ordering is available at store.aseba.org; we accept Visa and MasterCard online only.
U.S. and Canadian numbered purchase order forms (denominated in U.S. dollars) may be e-mailed to firstname.lastname@example.org with an ASEBA Order Form or Invoice.
Customers will be charged an address change fee of $16.40 if the delivery address changes after a package leaves our premises for delivery to the original address. If a change notice is received from the Carrier, your credit card will automatically be charged. For other payment methods, you will be billed for the additional charges.
Authorized ASEBA Distributors
Canadian customers may order directly from ASEBA at U.S. prices plus applicable shipping. Electronic transmission (without incurring a shipping cost) is available as an option for most products except packages of forms and hand-scoring profiles.
Please check aseba.org/distributors/ regarding authorized distributors in Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kenya, Kosovo, Latvia, Lithuania, Mexico & Latin America, New Zealand, Norway, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Netherlands, Turkey, United Kingdom, U.S., Vietnam, and elsewhere.
All orders must be accompanied by payment or numbered U.S. or Canadian purchase order forms (net 30 days or interest will accrue). Prices are valid until December 31st of the catalog year. See www.aseba.org/catalog.pdf.
Returns and Exchanges
Check your order when it arrives. If we made an error, goods are defective, or you need to exchange or return an item, contact us within 30 days for a replacement or refund. Exchanges due to erroneous orders will incur shipping charges. Call 802-656-5130 for Return Merchandise Authorization (RMA) number.
Contact us for information on volume discounts. For discounts on products to be used for courses, training programs, and student research projects, complete a discount application on our website at
Electronic transmission (without incurring a shipping cost) is available as an option for most products except packages of forms and hand-scoring profiles.
Manuals, books, guides, and software can be transmitted electronically at no cost to customers. (Please note that files are available for download for 3 weeks after you receive e-mail notification.)
Ground delivery to the 48 contiguous states is $13 per order. For addresses outside the 48 contiguous states, please contact us for shipping options and costs.
Next Day and 2nd Day Delivery
Expedited orders must be received by noon U.S. Eastern time to be shipped the same day for delivery 1 or 2 business days later.
Federal ID: 03-0368227
Dun & Bradstreet: 004726365